Ecrans bleu et BSOD DPC_WATCHDOG_VIOLATION : rapport Whocrashed

[Aby320]

Bonjour,

Je rencontre un souci avec mon ordinateur portable sous windows 8.1. Ce dernier plante et affiche un écran bleu avec pour code DPC_WATCHDOG_VIOLATION.
J'ai donc téléchargé le logiciel gratuit WhoCrashed qui a recensé 5 CRASH. Je ne sais pas comment m'y prendre pour résoudre les problèmes indiqués dans l'analyse. Quelqu'un pourrait-il m'aider ? Je mets en copie ci-dessus les DUMP :

Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Fri 14/08/2020 23:15:36 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\081420-18078-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1404C0)
Bugcheck code: 0x133 (0x1, 0x1E00, 0x0, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Fri 14/08/2020 23:15:36 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: aswarpot.sys (aswarpot+0x14001)
Bugcheck code: 0x133 (0x1, 0x1E00, 0x0, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\Windows\system32\drivers\aswarpot.sys
product: Avast Antivirus
company: AVAST Software
description: Avast Anti Rootkit
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswarpot.sys (Avast Anti Rootkit, AVAST Software).
Google query: aswarpot.sys AVAST Software DPC_WATCHDOG_VIOLATION

On Fri 14/08/2020 22:42:09 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\081420-17765-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1404C0)
Bugcheck code: 0x133 (0x1, 0x1E00, 0x0, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Fri 14/08/2020 19:36:00 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\081420-20531-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1404C0)
Bugcheck code: 0x133 (0x1, 0x1E00, 0x0, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Fri 14/08/2020 15:09:22 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\081420-30953-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1404C0)
Bugcheck code: 0x133 (0x1, 0x1E00, 0x0, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

--------------------------------------------------------------------------------
Conclusion
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5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

aswarpot.sys (Avast Anti Rootkit, AVAST Software)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

[Malekal_morte]

Salut,

Ca plante en DPC_WATCHDOG_VIOLATION notamment sur ce pilote : C:\Windows\system32\drivers\aswarpot.sys

C'est l'anti-rootkit d'Avast! qui plante.
Désinstalle le.

et :

Suis le tutoriel FRST. ( prends le temps de lire attentivement - tout y est bien expliqué ).

Attendre la fin du scan, un message indique que l'analyse est terminée.
Télécharge et lance le scan FRST,

Trois rapports FRST seront générés :
* FRST.txt
* Shortcut.
* Additionnal.txt

Envoie ces 3 rapports sur le site https://pjjoint.malekal.com/ et en retour donne les 3 liens pjjoint qui mènent aux rapports ici dans une nouvelle réponse afin que l'on puisse les consulter.

(Les liens bleus mènent à des tutoriels explicatifs pas à pas, clic dessus pour avoir les instructions plus précises à suivre).

[Aby320]

Salut,

Je te remercie pour ton aide,
Voici les liens des trois rapports FRST, Addition et Shortcut :

https://pjjoint.malekal.com/files.php?i ... 15r13o10z7

https://pjjoint.malekal.com/files.php?i ... 8i10q9j8m6

https://pjjoint.malekal.com/files.php?i ... 7s14x12g15

[angelique]

Bonjour/Bonsoir





Télécharge à coté de FRST64.EXE , PAS AILLEURS !!!!! le fichier fixlist.txt en pièce jointe en bas du message.

➯ Relance FRST64(clic droit exécuter en tant qu'administrateur) et clic sur le bouton corriger/fix
Un redémarrage peut être nécessaire (pas obligatoire).
Un fichier texte apparaît, copie/colle le contenu ici dans un nouveau message avec ton commentaire.

/!\ Ce script a été établi pour cet utilisateur, il ne doit, en aucun cas, être appliqué sur un autre système, au risque de provoquer de graves dysfonctionnements et endommager Windows /!\

[Aby320]

Bonjour,

J'ai téléchargé le fichier Fixlist et relancé FRST64. L'ordinateur a redémarré.
Voici le fichier fichier texte suite à la correction de FRST64 : https://pjjoint.malekal.com/files.php?i ... 13o9k15c10

Merci

[angelique]

Plus stable ?

[Aby320]

Oui, l'ordinateur a l'air plus stable. Il n'a pas planté jusqu'à présent

[angelique]

Dans ce cas tu peux supprimer frst et les rapports.

[Aby320]

J'ai supprimé l'application et les rapports.
Je vous remercie (Malekal_morte et Angelique) infiniment :-)