Je suis sur un PC portable ACER
Modèle : Aspire ES1-711
Processeur : Intel R Pentium CPU N3540 @ 2,16 GHz
Windows 10 : 10.0.17763 en 64 bits
j'avais un problème sur un disque dur SATA, problème clusters HS. Installé sous windows 8.
J'ai acheté un disque dur SSD Sandisk Plus 480 Gb, réinstallé le tout en windows 10 depuis une clé USB microsoft et mon compte windows. Pas de problème, a priori licence activée.
J'avais rencontré, il y a 2 ans ce genre d'écran bleu quand j'ai voulu passer la mise à jour windows 10 quand elle m'était proposée. Mais aujourd'hui, je n'ai pas le CD de Windows 8 et j'ai donc réinstallé le tout en windows 10 et je rencontre de nouveaux le problème.
Au bout d'un certains temps, écran bleu avec vidange mémoire : WHEA UNCORRECTABLE ERROR
J'ai utilisé WhoCrashedet j'ai ce rapport :
Est-ce que vous pouvez m'aider ?Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Wed 08/05/2019 15:57:19 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\050819-13546-01.dmp
This was probably caused by the following module: hal.dll (hal+0x42C77)
Bugcheck code: 0x124 (0x0, 0xFFFF9488D0E3C028, 0xB6000000, 0x8010A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 08/05/2019 15:57:19 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: pshed.dll (PSHED!PshedBugCheckSystem+0xB)
Bugcheck code: 0x124 (0x0, 0xFFFF9488D0E3C028, 0xB6000000, 0x8010A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\pshed.dll
product: Système d’exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote d’erreurs matérielles spécifiques à une plateforme
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
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Conclusion
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2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Est-ce que vous pensez qu'en utilisant une version PRO, j'aurais plus de détail sur l'erreur ?
Merci
Didier