Les mises à jour sous Windows Seven ne se font plus

[jeffdelyon]

Bonjour à tous,

Il s'agit du portable de ma compagne, un Samsung r 530, qui tourne sous Windows Seven pro ( sur SSD )

Au mois de mars dernier son antivirus BitDefender a détecté la menace "application généric 1412240" aussitôt détruite mais depuis ce moment les mises à jour ont eu du mal à s'installer et depuis quelques temps elles ne s'installent plus du tout. De plus, certaines fonctionnalités de Windows sont invisibles.

J'ai exécuté "sfc /scannow" ce matin

Quelques fichiers ont été réparés mais d'autres n'ont pu l'être ...

Je ne suis pas suffisamment expert pour exploiter le CBS.log récupéré et joint à ce post

Pouvez-vous m'aider ?

D'avance, merci.

jfbessard

[Malekal_morte]

Salut,

Y a ces erreurs :

2015-08-16 09:47:06, Info CSI 00000052 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18942_none_e5afc0d6100f4d50\hwcompat64.txt do not match actual file [l:28{14}]"hwcompat64.txt" :
Found: {l:32 b:KDHPyXggB1vjso2gF+/v2Bk35DuyyEmIx4NN84gXAy8=} Expected: {l:32 b:xFJy5cGLFqFi7fQdwnY67b7a4ywFZ6lamYHKEuf8Kx4=}
2015-08-16 09:47:06, Info CSI 00000053 [SR] Cannot repair member file [l:28{14}]"hwcompat64.txt" of Microsoft-Windows-Application-Experience-Upgrade-Compat-Telemetry, Version = 6.1.7601.18942, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-16 09:47:06, Info CSI 00000054 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18942_none_e5afc0d6100f4d50\wicainventory.exe do not match actual file [l:34{17}]"wicainventory.exe" :
Found: {l:32 b:6obvy7Lo2DS5FNf3ThWnuHALFlRgSpaL6FjrUO/idB0=} Expected: {l:32 b:YT5vGE5VB8qEXE2P7M6jqBexbpOIMSVs8FZdklYdy48=}
2015-08-16 09:47:06, Info CSI 00000055 [SR] Cannot repair member file [l:34{17}]"wicainventory.exe" of Microsoft-Windows-Application-Experience-Upgrade-Compat-Telemetry, Version = 6.1.7601.18942, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-16 09:47:07, Info CSI 00000056 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18942_none_e5afc0d6100f4d50\hwcompat64.txt do not match actual file [l:28{14}]"hwcompat64.txt" :
Found: {l:32 b:KDHPyXggB1vjso2gF+/v2Bk35DuyyEmIx4NN84gXAy8=} Expected: {l:32 b:xFJy5cGLFqFi7fQdwnY67b7a4ywFZ6lamYHKEuf8Kx4=}
2015-08-16 09:47:07, Info CSI 00000057 [SR] Cannot repair member file [l:28{14}]"hwcompat64.txt" of Microsoft-Windows-Application-Experience-Upgrade-Compat-Telemetry, Version = 6.1.7601.18942, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-16 09:47:07, Info CSI 00000058 [SR] This component was referenced by [l:156{78}]"Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.13.2.2952664-6_neutral_GDR"
2015-08-16 09:47:07, Info CSI 00000059 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18942_none_e5afc0d6100f4d50\wicainventory.exe do not match actual file [l:34{17}]"wicainventory.exe" :
Found: {l:32 b:6obvy7Lo2DS5FNf3ThWnuHALFlRgSpaL6FjrUO/idB0=} Expected: {l:32 b:YT5vGE5VB8qEXE2P7M6jqBexbpOIMSVs8FZdklYdy48=}
2015-08-16 09:47:07, Info CSI 0000005a [SR] Cannot repair member file [l:34{17}]"wicainventory.exe" of Microsoft-Windows-Application-Experience-Upgrade-Compat-Telemetry, Version = 6.1.7601.18942, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-16 09:47:07, Info CSI 0000005b [SR] This component was referenced by [l:156{78}]"Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.13.2.2952664-6_neutral_GDR"
2015-08-16 09:47:07, Info CSI 0000005c Hashes for file member \??\C:\Windows\System32\CompatTel\hwcompat64.txt do not match actual file [l:28{14}]"hwcompat64.txt" :
Found: {l:32 b:KDHPyXggB1vjso2gF+/v2Bk35DuyyEmIx4NN84gXAy8=} Expected: {l:32 b:xFJy5cGLFqFi7fQdwnY67b7a4ywFZ6lamYHKEuf8Kx4=}
2015-08-16 09:47:07, Info CSI 0000005d Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18942_none_e5afc0d6100f4d50\hwcompat64.txt do not match actual file [l:28{14}]"hwcompat64.txt" :
Found: {l:32 b:KDHPyXggB1vjso2gF+/v2Bk35DuyyEmIx4NN84gXAy8=} Expected: {l:32 b:xFJy5cGLFqFi7fQdwnY67b7a4ywFZ6lamYHKEuf8Kx4=}
2015-08-16 09:47:07, Info CSI 0000005e [SR] Could not reproject corrupted file [ml:520{260},l:66{33}]"\??\C:\Windows\System32\CompatTel"\[l:28{14}]"hwcompat64.txt"; source file in store is also corrupted
2015-08-16 09:47:07, Info CSI 0000005f Hashes for file member \??\C:\Windows\System32\CompatTel\wicainventory.exe do not match actual file [l:34{17}]"wicainventory.exe" :
Found: {l:32 b:6obvy7Lo2DS5FNf3ThWnuHALFlRgSpaL6FjrUO/idB0=} Expected: {l:32 b:YT5vGE5VB8qEXE2P7M6jqBexbpOIMSVs8FZdklYdy48=}
2015-08-16 09:47:07, Info CSI 00000060 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18942_none_e5afc0d6100f4d50\wicainventory.exe do not match actual file [l:34{17}]"wicainventory.exe" :
Found: {l:32 b:6obvy7Lo2DS5FNf3ThWnuHALFlRgSpaL6FjrUO/idB0=} Expected: {l:32 b:YT5vGE5VB8qEXE2P7M6jqBexbpOIMSVs8FZdklYdy48=}
2015-08-16 09:47:07, Info CSI 00000061 [SR] Could not reproject corrupted file [ml:520{260},l:66{33}]"\??\C:\Windows\System32\CompatTel"\[l:34{17}]"wicainventory.exe"; source file in store is also corrupted

Apparemment dû à la mise à jour KB2952664
Tu peux la désinstaller pour voir.
=> Désinstaller les mises à jour

Tente ensuite quelques fix de cette page : Windows Update : erreurs et problèmes.

[jeffdelyon]

hello !

maj kb2952664 désinstallée
windowsupdatediagnostic.diagcab exécuté :
l'enregistrement de service est manquant ou endommagé - non corrigé
erreur windows update 0x8024402c - non corrigé
fixuw exécuté
fait un nouveau sfc /scannow : toujours des erreurs non réparées

maj toujours en échec : erreur 80070bc9

d'autres pistes ?

[Malekal_morte]

Tente ça : https://support.microsoft.com/fr-fr/kb/883821 ?
Eventuellement, tente un coup de Windows Repair.