difficultes à installer l'antivirus

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amethyste

difficultes à installer l'antivirus

par amethyste »

Bonjour,

j'ai achete en magasin kaspersky apres avoir teste la version d'evaluation sur internet
en essayant d'installer manuellement, on me dit toujours que ma precedente licence de kaspersky achetee a expire
j'ai essaye de desinstaller tous les logiciels securité, rien n'y fait
j'ai remis temporairement avast
pourriez vous sur la base du rapport ZHPDIAG me dire ce qui va pas?
http://pjjoint.malekal.com/files.php?id ... v6n8d7n8m7

merci
SkyTech

Re: difficultes à installer l'antivirus

par SkyTech »

Bonjour,

Des logiciels additionnels sont proposés (barre d'outils, adwares) via l'installation de logiciel par éditeurs.
L'éditeur touche de l'argent à chaque installation réussie de ces additionnels tiers (un genre de sponsoring).
Seulement certains éditeurs, abusent, pour gagner plus d'argent, ils redistribuent des logiciels libres développés par des bénévoles en y ajoutant ces logiciels additionnels.
Des pubs trompeuses peuvent aussi être utilisés pour faire installer ces logiciels.

Outre le fait que les procédés sont discutables, l'accumulation de ces programmes additionnels non essentiels concourent à ralentir considérablement l'ordinateur (peux aussi faire planter les navigateurs WEB).
Certains font aussi du tracking anonymes (récupérations des thématiques de sites visités).

Tu as la même chose avec les barres d'outils :
Les barres d'outils sont là pour t'affilier à un service (moteur de recherche de Yahoo! ou Google), ça rajoute des fonctionnalités mais en général les navigateurs les ont par défaut.
De plus, elles enregistrent les sites que tu visites pour les transmettre (tracking) à faire de la publicité ciblée, c'est pas super niveau protection de la vie privée.
Plusieurs toolbars ralentissent le PC et peuvent faire planter les navigateurs WEB.
Au final, il est pas conseillé d'en utiliser.

Lire :
Les PUPs/LPIs : https://www.malekal.com/adwares-pup-protection/

Téléchargez AdwCleaner( d'Xplode ) sur votre bureau.
Lancez le, cliquez sur [Scanner], patiente, puis sur [Nettoyer] puis patientez le temps de la suppression.
Un redédmarrage sera demandé, accepté.
Note : Le rapport est également sauvegardé sous C:\AdwCleaner[S1].txt
Poste le rapport.

PS : Si le rapport est trop long pour être poster sur un message, tu peux utiliser un hébergeur : http://pjjoint.malekal.com/index.php?lang=fr

---

Pour Kaspersky utilise l'utilitaire de désinstallation.
amethyste

Re: difficultes à installer l'antivirus

par amethyste »

Bonjour,

Merci pour votre aide.
Voici le rapport: http://pjjoint.malekal.com/files.php?id ... 10b14j6h12

le lien de desinstallation kaspersky ne marche pas. Je vais voir si je le trouve ailleurs.
SkyTech

Re: difficultes à installer l'antivirus

par SkyTech »

Bonsoir,

Le lien fonctionnait quand je l'ai posté, voilà le nouveau : http://support.kaspersky.com/fr/common/service


Relance AdwCleaner et prends Désinstaller.

Ce script va cibler certains éléments à supprimer :
  • cliques sur tout sélectionner puis clic droit copier

    Code : Tout sélectionner

    script ZHPFix
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D15DAF33C220F91468A1D7D57C31ACD7]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D6D0EB9FDBD90C04D92A7E729058F10D]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A189D17A469616C4688D23E192996267]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\98CC8BF5A4A6E6C4ABF7051DDAB8B058]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7FFA128C2B0FF414D805FC5627883401]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D3BA76A44C779424889063D5098ED2D6]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\397C771A7BCAC904697C3EC629ED33ED]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\351716A953E21214898904032EAE2E81]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2E6768B6932D112438F047C54D180635]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E12F736682067FDE4D1158D5940A82E]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2B0D56C4F4C46D844A57FFED6F0D2852]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49D4375FE41653242AEA4C969E4E65E0]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FA]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6F7467AF8F29C134CBBAB394ECCFDE96]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\90C64EA18BA25EE488BF80DCF07F2FFD]   =>Toolbar.Agent
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BCDA179D619B91648538E3394CAC94CC]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D677B1A9671D4D4004F6F2A4469E86EA]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DD1402A9DD4215A43ABDE169A41AFA0E]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E36E114A0EAD2AD46B381D23AD69CDDF]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF8E618DB3AEDFBB384561B5C548F65E]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9]   =>Adware.MyWebSearch
    [HKCU\Software\cacaoweb]   =>PUP.CacaoWeb
    [HKLM\Software\Wow6432Node\Microsoft\Tracing\BingBar_RASAPI32]   =>Toolbar.Bing
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\64A6E60055D801F4BB8AC269354B72B8]   =>Adware.Boxore
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\9EE58E3C298524145B73CBBED3CAC4D3]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\F092B960893592640A90584BCB4B1B9B]   =>PUP.ClaroSearch
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\B2FD9C0A5B9838449838816A28001F4B]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\29799DE249E7DBC459FC6C8F07EB8375]   =>PUP.Tarma
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0238BBE24EA3A70408B81E4BB89C15E5]   =>PUP.Tarma
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\02F47BF73B948514FAACADD8CBBDF37D]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\07D5290CDBDAE4242926B8E6CA650501]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\080D9F5E1E95FEE4794CE438E635239E]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0CFE535C35F99574E8340BFA75BF92C2]   =>Toolbar.Ask
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E3D8A5B48622A445A7DF73FEFF32C3F]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\789034A89BAC50E4782F0A7BDBF75632]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\4318DF19719275242801CBE292063A4C]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\45FC115D1FEAEF849A4E1610D6EC8BF0]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\46A5861A389ADB844AF89E31BC9DF0A1]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49B0E1A6FF50BBE4289E4E23DE6EA0C7]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\4CCCAC049F34D0540AAC13011398BEDB]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5C4389D0BFB302C479DE4178BD5D9EBA]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5D2B09BDEF4FE54418E6F3373CDBC7AC]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\61B65D3397A1FBF4CB1571B5E4F6B5B0]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\68E8A05C60DD9254591DBD16C94EDDBF]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\697E782CF574CC34CBB9566440BA12BC]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AE27A8613CF7EA4782F2886F67295E5]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\75D5168E5E176C24981B4E5DBD991078]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7CE172051F585E04187BCB97570BFA74]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\86A901BA5265452499DCBF719C378EE3]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8724E58E6C7D00C48A0D4F3345EB2C26]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\88ABD1CD5C40EC84789A7F6EF86DAC5E]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\980289C22F80A7C4BB9323DC61255E4E]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9A4B7EF3789F871419D9302583B20C15]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A6C53B0F76C44004A8F36716213017DB]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AB676B0E1B9EFA049B9F7DDDA9645734]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B31BBB0B825EDEF45AB0FE7099C68C81]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B471D8D7319336B4CA89374ED0D7B806]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B59F2D8189784CC46A4597F2842480B0]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BC30043663AA2CA4DA1DAA9CA5FDCC75]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BD746FB95FB8E5B45BF66BE54D5FD91F]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CCF399FCD6D2D3F46BF02A1378654FC9]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D149C1355C98DE24E82CEFBD996FE06A]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DB59FDB786388EA4D897F3EE715683AC]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DB8DAD19CFBCC2049A4477183787E8C5]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E1C820A74ED67374BA048B52CB3C3804]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EC65F200D112357449C8B1BC3CFA03D0]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F327D0C73C0973644A21E8CC852267A0]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FA96423FE2B98E248A3B23548D1E22D9]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FDC83385E6C239F4C876A77A37DF581D]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\34EDDB1BFB3A2D448845F3EFD0F15A43]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\427EA997C413D1D47907CBFC7B2DB432]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\A97CEC23332751B47BA4B95BAA50C9D0]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F754C503375A13344B22388E18DFE87E]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1E264E0A5959A1C46BA9175A878B12EA]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E4748F9A4181FCE46A23C13B517B9420]   =>PUP.SweetIM
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\710B547D63348174386AA31E9AED883C]   =>Adware.Boxore
    [HKLM\Software\Wow6432Node\aMSN\OpenCandy]   =>Adware.OpenCandy
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\38D5CDD0A851B3940A43CC50ABBA251C]   =>Adware.Boxore^
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BA71D41F6CC0B6247B05D473850A8AEA]   =>Adware.Boxore^
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CA0054A5AB3EFFE4CB5660E44A1E7DCC]   =>Adware.Boxore^
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08E33F7B61DEFF24BB9673ED7D467636]   =>PUP.SweetIM^
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094]   =>PUP.SweetIM^
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536]   =>PUP.SweetIM^
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\69D6A6B2ED56AF24EA6335EAD6E91CA4]   =>PUP.SweetIM^
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\86EDC790504E1834DBC20C9A04328FD2]   =>PUP.SweetIM^
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\97C3D0F82E712E241A2F969F45E3351C]   =>PUP.SweetIM^
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9E7F556BF224D804D96A96F0F6344789]   =>PUP.SweetIM^
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BF4F885EDEE45644EB1E0C99E0162399]   =>PUP.SweetIM^
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CE21F3FD57B244142880EF15A165A156]   =>PUP.SweetIM^
    [HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]:fst_fr_26   =>PUA.FSTfr9^
    C:\Program Files (x86)\vGrabber-software   =>PUP.vGrabber
    C:\Windows\Installer\2225af.msi   =>Adware.Boxore^
    C:\Windows\Installer\71ada4.msi   =>Adware.Boxore^
    C:\Windows\Installer\71adb2.msi   =>PUP.ClaroSearch^
  • Lance ZHPFix à partir du raccourci sur ton Bureau
    si tu es sous Windows Vista ou Windows 7, fais le par un clic-droit --> Exécuter en tant qu'administrateur
  • Clique sur l'icone représentant le presse-papier ("coller le presse-papier")

    Image

    Le script doit automatiquement apparaitre dans ZHPFix, sinon, colle-le (Ctrl+v)
  • Clique sur le bouton GO pour lancer le nettoyage
  • Héberge le rapport ZHPFIX.txt sur ce site Cijoint.fr, puis copie/colle le lien fourni dans ta prochaine réponse sur le forum.
(canned emprunté à steffen38)
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