mozilla problème de desinstallation

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Modérateur : Mods Windows

morganto

mozilla problème de desinstallation

par morganto »

bonsoir

mon navigateur est IE 10.
j'ai aussi Mozilla pour ces plugins you tube.
mais Mozilla m'a ramené des problèmes dont la plupart ont été éradiqués avec adw cleaner.
window fonctionne très bien; mais soudainement j'ai de gros soucis avec IE et Google qui devient un peu fou, ouvre fenêtre sur fenêtre , se réduit, ne s'ouvre plus... alors je crée un point de restauration.apres cela, mon antivirus Norton internet security m'informe d'une erreur et me déclare vulnérable "sonar" non corrigé qui ne veut pas se corriger.je déclenche Norton eraser qui me trouve un host quelque chose. Apres correction ca va.
adw cleaner me trouve encore un fichier sur Firefox.je décide de désinstaller firefox
mais voilà que Firefox , dans "programmes" "désinstaller' refuse de se désinstaller.
Mozilla se trouve également dans c:program file (x86). puis-je le désinstaller par ce chemin?
COMME CES SOUCIS DE NAVIGATEUR REVIENNENT SOUVENT sous différentes formes je joint un rapport hijack this pour voir si infection

merci beaucoup
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 17:53:38, on 24/11/2013
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v10.0 (10.00.9200.16537)

FIREFOX: 24.0 (fr)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\Secunia\PSI\psi_tray.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE
C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\Pavilion g7-2310sf\Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/HPNOT13/3
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.fr/?gws_rd=cr&ei=ywj ... tqbjqogydq
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/HPNOT13/3
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.uk.msn.com/HPNOT13/3
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\21.1.0.18\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\21.1.0.18\IPS\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.1.0.18\coIEPlg.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
O4 - HKLM\..\Run: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
O4 - HKLM\..\Run: [CanonSolutionMenuEx] C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE /logon
O4 - HKLM\..\Run: [IJNetworkScannerSelectorEX] C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe /FORCE
O4 - HKCU\..\Run: [Power2GoExpress8] NA
O4 - HKCU\..\RunOnce: [Uninstall C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727\amd64] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727\amd64"
O4 - HKCU\..\RunOnce: [Uninstall C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727"
O4 - Startup: Sidebar.lnk = C:\Program Files\Windows Sidebar\sidebar.exe
O4 - Global Startup: Secunia PSI Tray.lnk = C:\Program Files (x86)\Secunia\PSI\psi_tray.exe
O8 - Extra context menu item: E&xporter vers Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\aelupsvc.dll,-1 (AeLookupSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @%SystemRoot%\System32\AUInstallAgent.dll,-101 (AllUserInstallAgent) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: @%windir%\system32\inetsrv\iisres.dll,-30011 (AppHostSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\appidsvc.dll,-100 (AppIDSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\appinfo.dll,-100 (Appinfo) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\AudioEndpointBuilder.dll,-204 (AudioEndpointBuilder) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\audiosrv.dll,-200 (Audiosrv) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\AxInstSV.dll,-103 (AxInstSV) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\bdesvc.dll,-100 (BDESVC) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\bfe.dll,-1001 (BFE) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\qmgr.dll,-1000 (BITS) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%windir%\system32\bisrv.dll,-100 (BrokerInfrastructure) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\browser.dll,-100 (Browser) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\bthserv.dll,-101 (bthserv) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\certprop.dll,-11 (CertPropSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @%SystemRoot%\system32\cryptsvc.dll,-1001 (CryptSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @combase.dll,-5012 (DcomLaunch) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\defragsvc.dll,-101 (defragsvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\das.dll,-100 (DeviceAssociationService) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\umpnpmgr.dll,-100 (DeviceInstall) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\dhcpcore.dll,-100 (Dhcp) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\dnsapi.dll,-101 (Dnscache) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\dot3svc.dll,-1102 (dot3svc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\dps.dll,-500 (DPS) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\DeviceSetupManager.dll,-1000 (DsmSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\eapsvc.dll,-1 (Eaphost) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\wevtsvc.dll,-200 (EventLog) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @comres.dll,-2450 (EventSystem) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\fdPHost.dll,-100 (fdPHost) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\fdrespub.dll,-100 (FDResPub) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\fhsvc.dll,-101 (fhsvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\FntCache.dll,-100 (FontCache) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @gpapi.dll,-112 (gpsvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\hidserv.dll,-101 (hidserv) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\kmsvc.dll,-6 (hkmsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\ListSvc.dll,-100 (HomeGroupListener) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\provsvc.dll,-100 (HomeGroupProvider) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Connected Remote Service (HPConnectedRemote) - Hewlett-Packard - C:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: @oem21.inf,%hpservice_desc%;HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: Technologie de stockage Intel(R) Rapid (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
O23 - Service: @%SystemRoot%\system32\ikeext.dll,-501 (IKEEXT) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: @%SystemRoot%\system32\iphlpsvc.dll,-500 (iphlpsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2946 (KtmRm) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\srvsvc.dll,-100 (LanmanServer) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\wkssvc.dll,-100 (LanmanWorkstation) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\lltdres.dll,-1 (lltdsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\lmhsvc.dll,-101 (lmhosts) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @%windir%\system32\lsm.dll,-1001 (LSM) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\mmcss.dll,-100 (MMCSS) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\FirewallAPI.dll,-23090 (MpsSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\iscsidsc.dll,-5000 (MSiSCSI) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\msimsg.dll,-27 (msiserver) - Unknown owner - C:\Windows\system32\msiexec.exe
O23 - Service: @%SystemRoot%\system32\qagentrt.dll,-6 (napagent) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\ncasvc.dll,-3009 (NcaSvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\NcdAutoSetup.dll,-100 (NcdAutoSetup) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\netman.dll,-109 (Netman) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\netprofmsvc.dll,-202 (netprofm) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\21.1.0.18\NIS.exe
O23 - Service: @%SystemRoot%\System32\nlasvc.dll,-1 (NlaSvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\nsisvc.dll,-200 (nsi) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\pnrpsvc.dll,-8004 (p2pimsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\p2psvc.dll,-8006 (p2psvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\pcasvc.dll,-1 (PcaSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\sysWow64\perfhost.exe,-2 (PerfHost) - Unknown owner - C:\Windows\SysWow64\perfhost.exe
O23 - Service: @%systemroot%\system32\pla.dll,-500 (pla) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\umpnpmgr.dll,-200 (PlugPlay) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\pnrpauto.dll,-8002 (PNRPAutoReg) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\pnrpsvc.dll,-8000 (PNRPsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\polstore.dll,-5010 (PolicyAgent) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\umpo.dll,-100 (Power) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @C:\Windows\system32\spool\DRIVERS\x64\3\PrintConfig.dll,-1 (PrintNotify) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\profsvc.dll,-300 (ProfSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%Systemroot%\system32\rasauto.dll,-200 (RasAuto) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%Systemroot%\system32\rasmans.dll,-200 (RasMan) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%windir%\system32\RpcEpMap.dll,-1001 (RpcEptMapper) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @combase.dll,-5010 (RpcSs) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\schedsvc.dll,-100 (Schedule) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\certprop.dll,-13 (SCPolicySvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\sdrsvc.dll,-107 (SDRSVC) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: Secunia PSI Agent - Secunia - C:\Program Files (x86)\Secunia\PSI\PSIA.exe
O23 - Service: Secunia Update Agent - Secunia - C:\Program Files (x86)\Secunia\PSI\sua.exe
O23 - Service: @%SystemRoot%\system32\Sens.dll,-200 (SENS) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\sensrsvc.dll,-1000 (SensrSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\SessEnv.dll,-1026 (SessionEnv) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\ipnathlp.dll,-106 (SharedAccess) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\shsvcs.dll,-12288 (ShellHWDetection) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\ssdpsrv.dll,-100 (SSDPSRV) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\sstpsvc.dll,-200 (SstpSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\wiaservc.dll,-9 (stisvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\StorSvc.dll,-100 (StorSvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\svsvc.dll,-101 (svsvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\swprv.dll,-103 (swprv) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\sysmain.dll,-1000 (SysMain) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%windir%\system32\SystemEventsBrokerServer.dll,-1001 (SystemEventsBroker) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\TabSvc.dll,-100 (TabletInputService) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\tapisrv.dll,-10100 (TapiSrv) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\termsrv.dll,-268 (TermService) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\themeservice.dll,-8192 (Themes) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\mmcss.dll,-102 (THREADORDER) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%windir%\system32\TimeBrokerServer.dll,-1001 (TimeBroker) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\trkwks.dll,-1 (TrkWks) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\servicing\TrustedInstaller.exe,-100 (TrustedInstaller) - Unknown owner - C:\Windows\servicing\TrustedInstaller.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\umrdp.dll,-1000 (UmRdpService) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%systemroot%\system32\upnphost.dll,-213 (upnphost) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vmicres.dll,-101 (vmicheartbeat) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\vmicres.dll,-201 (vmickvpexchange) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\vmicres.dll,-601 (vmicrdv) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\vmicres.dll,-301 (vmicshutdown) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\vmicres.dll,-401 (vmictimesync) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\vmicres.dll,-501 (vmicvss) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\w32time.dll,-200 (W32Time) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%windir%\system32\inetsrv\iisres.dll,-30001 (WAS) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%systemroot%\system32\wbiosrvc.dll,-100 (WbioSrvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\wcmsvc.dll,-4097 (Wcmsvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\wcncsvc.dll,-3 (wcncsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\WcsPlugInService.dll,-200 (WcsPlugInService) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\wdi.dll,-502 (WdiServiceHost) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\wdi.dll,-500 (WdiSystemHost) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\webclnt.dll,-100 (WebClient) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\wecsvc.dll,-200 (Wecsvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\wercplsupport.dll,-101 (wercplsupport) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\wersvc.dll,-100 (WerSvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\wiarpc.dll,-2 (WiaRpc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%SystemRoot%\system32\winhttp.dll,-100 (WinHttpAutoProxySvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%Systemroot%\system32\wbem\wmisvc.dll,-205 (Winmgmt) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%Systemroot%\system32\wsmsvc.dll,-101 (WinRM) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\wlansvc.dll,-257 (WlanSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\wlidsvc.dll,-100 (wlidsvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%SystemRoot%\system32\wpcsvc.dll,-100 (WPCSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\wpdbusenum.dll,-100 (WPDBusEnum) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\wscsvc.dll,-200 (wscsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\SearchIndexer.exe,-103 (WSearch) - Unknown owner - C:\Windows\system32\SearchIndexer.exe
O23 - Service: @%SystemRoot%\system32\WSService.dll,-103 (WSService) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\wuaueng.dll,-105 (wuauserv) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\wudfsvc.dll,-1000 (wudfsvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\wwansvc.dll,-257 (WwanSvc) - Unknown owner - C:\Windows\system32\svchost.exe

--
End of file - 26470 bytes
SkyTech

Re: mozilla problème de desinstallation

par SkyTech »

Bonjour,

On va regarder si il ne reste pas une cochonnerie dans le profil Firefox :

* Télécharge >> OTL <<sur ton bureau.

* Fait un double-clic sur l'icône d'OTL pour le lancer
/!\ pour Vista/Seven fais un clic-droit sur l'icône d'OTL et choisis "Exécuter en tant qu'administrateur"

* Assure toi d'avoir fermé toutes les applications en court de fonctionnement.

* Quand la fenêtre d'OTL apparaît, assure toi que dans la section "Rapport" (en haut à droite) la case "Rapport minimal" soit cochée.

* Copies et colles le contenue de cette citation dans la partie inférieure d'OTL "Personnalisation"
netsvcs
msconfig
safebootminimal
safebootnetwork
activex
drivers32
%ALLUSERSPROFILE%\Application Data\*.
%ALLUSERSPROFILE%\Application Data\*.exe /s
%APPDATA%\*.
%APPDATA%\*.exe /s
%temp%\*.exe /s
%SYSTEMDRIVE%\*.exe
%systemroot%\*. /mp /s
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
%systemroot%\System32\config\*.sav
/md5start
explorer.exe
winlogon.exe
wininit.exe
/md5stop
HKEY_LOCAL_MACHINE\SYSTEM\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters /s
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems /s
CREATERESTOREPOINT
nslookup http://www.google.fr /c
SAVEMBR:0
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs

* Cliques sur l'icône "Analyse" (en haut à gauche) .
* Laisse le scan aller à son terme sans te servir du PC
* A la fin du scan un ou deux rapports vont s'ouvrir "OTL.Txt" et ( ou ) "Extras.Txt"( dans certains cas).
* Copie et colle le ou les rapports dans ta réponse stp...
* Au cas où, tu peux les retrouver dans le dossier C:\OTL ou sur ton bureau en fonction des cas rencontrés

PS : Si le rapport est trop long pour être poster sur un message, tu peux utiliser un hébergeur : http://pjjoint.malekal.com/index.php?lang=fr
morganto

Re: mozilla problème de desinstallation

par morganto »

bonsoir

gros soucis
j'ai enregistré OTL et l'ai executeé depuis mes téléchargements
il s'est ouvert, j'ai suivi exactement tes indications "minimal" et personalisation.j'ai lancé l'analyse.
a un moment donné du scan, OTL a indiqué "ne répond pas", puis s'est relancé tout seul.
puis une fenêtre nommée c windows system32 cmd.exe
avec dans un cadre noir la phrase: c: users pavilion g7-2310sf download NS LOOKUP HTTP : //www.google.fr 1 c: users pavilion g7-2310sf download cmd.txt et un petit tiret clignotant dessous est apparue est tout s'est bloqué et s'est mis à ramer, ramer.
au bout d'un long moment j'ai voulu fermer cette fenêtre qui n'a jamais voulu, puis OTL s'est mis en très clair et "ne répond pas". après encore une bonne attente j'ai fermé le programme OTL
mais la fenêtre au cadre noir nommée ci dessus n'a jamais voulu se refermer.
puis google n'a jamais voulu se rouvrir.j'y suis arrivé une fois, mais si je tape "malékal", l'onglet qui s'ouvre en haut se remet en attente de google et rien ne se passe. il me semblait qu'il y avait plusieurs google.
j'ai donc creé un point de restauration juste avant l'instalation dOTL, mais malgré tout aprés retablissement google ne voulait pas s'ouvrir.j'ai été obligé de redemarré de npuveau pour réussir à vous avoir.
mais sur le bureau et dans mes documents sont apparut 2 fichiers "desktop.ini dont le 1°:
[.ShellClassInfo]
[email protected]%SystemRoot%\system32\shell32.dll,-21799
[LocalizedFileNames]
CyberLink Media [email protected]:\PROGRA~2\CYBERL~1\MEDIAS~1\MUITRA~1\PSEnvRes.dll,-110
CyberLink [email protected]:\PROGRA~2\CYBERL~1\YouCam\MUITRA~1\Resource.dll,-301
Norton Internet [email protected]:\PROGRA~2\NORTON~2\Branding\muis.dll,-102

le 2°
[.ShellClassInfo]
[email protected]%SystemRoot%\system32\shell32.dll,-21769
IconResource=%SystemRoot%\system32\imageres.dll,-183

Et un 3° qui ne s'ouvre pas , un "thumbs.db"
de plus dans mes documents sont apparus en double "mes images", "ma musique", "mes photos", et en simple "my music"; "my picture", "my vidéo" qui n'y étais pas ; ils sont tous impossible à ouvrir, "acces refusé"
QUE se passe t-il??
SkyTech

Re: mozilla problème de desinstallation

par SkyTech »

Bonjour,
morganto a écrit :QUE se passe t-il??
OTL a juste affiché des fichiers et dossiers qui été cachés auparavant, tu peux de nouveau les masquer : http://www.commentcamarche.net/faq/suje ... ion-simple

Relance un scan OTL en prenant soin de désactiver Norton avant.

Si besoin fais-le en mode sans échec : http://www.commentcamarche.net/faq/suje ... ion-simple
morganto

Re: mozilla problème de desinstallation

par morganto »

bonsoir
norton internet security possede des protections réunies en 3 groupes; web,réseau,ordinateur; dois-je tout désactiver ou seulement une partie pour loader OTL ?

par contre W 8 ne semble pas avoir de mode sans échec
peut-etre W8.1 mais il refuse de se mettre à jour, windows indiquant rencontrer une erreur lui rendant impossible la mise à jour (par windowsupdate) (?)
mon pc n'a que 3 mois mais quel cirque!! et comme je l'ai acheté tout configuré je n'ai pas ni ne sait pas faire un DVD de réparation, encore faudrait-il savoir comment ouvrir le pc avec le dvd en premier en cas de besoin
si j'avais encore vista ou W7 j'aurais déjà tout écrasé et reformaté en f8 et j'étais tranquille,
je reste persuadé que c'est par google et IE que viennent les soucis de dysfonctionnement du navigateur.
exemple, hier, chaque page que j'ouvrais sur Google n'ouvrait qu'un onglet en haut et un nouveau "E" de internet dans la barre des tâches, le tout s'additionnant au fur et à mesure des pages ouvertes, mais aucune de ces pages ne s'ouvrait à l'écran ou une par une en cliquant dans la barre des tâches.
tout est redevenu à peu près, (car un problème persiste), dans l'ordre après plusieurs ouverture/fermetures de google
il me semble également qu'un fichier loade' sur "torrent qqechose" m'a fait du mal.vlc ne voulait pas l'ouvrir en me disant qu'il ne lisait pas le "undf". c'était il y a qque jours et l'ai supprimmé (trop tard?)
bonne soirée et merci pour tout
SkyTech

Re: mozilla problème de desinstallation

par SkyTech »

Bonjour,
morganto a écrit :norton internet security possede des protections réunies en 3 groupes; web,réseau,ordinateur; dois-je tout désactiver ou seulement une partie pour loader OTL ?
Je pense que "Ordinateur" suffira.

Pour remettre la machine à son état initial : http://www.libellules.ch/dotclear/index ... -Windows-8
morganto

Re: mozilla problème de desinstallation

par morganto »

bonsoir,
merci pour ta réponse.
alors, je n'ai pas eut le temps de faire quoique se soit de ce que tu m'a demandé dans ta réponse, car:
mon épouse a éteint le pc pour nettoyer le clavier, puis j'ai rallumé le pc.
seulement voilà, l'onglet "e"qui sert a ouvrir Internet explorer depuis la barre des tâches ne sert plus à rien.il s'ouvre sur une page vierge avec une barre d'adresse vide et un petit onglet à côté vide aussi.même si je clique sur google dans le menu déroulant, il ne se passe rien.puis une fenêtre s'ouvre "la page web ne répond pas", restaurer la page web, ok mais rien.
par contre, ayant épinglé" outlook" dans ma barre des tâches depuis longtemps, je l'ai ouvert et consulté sans problème, et dans le menu déroulant de sa barre d'adresse, j'ai cliqué sur google qui s'est ouvert sans problème(!!!!).j'ai donc glissé et épinglé" google" dans ma barre des tâches et ca s'ouvre d'où ce message.à coté, l'icône "outlook" épinglée à part m'ouvre outlook sans soucis de fonctionnement.la connexion est active.
il y a vraiment quelque chose qui ne va pas, surtout que mon pc est inactif presque toute la journée et que je n'y fait rien que lire outlook, ou dans mes documents.
dois aller dans réinitialiser internet explorer dans options internet ?si oui que veut dire ce que j'ai trouvé sur "microsoft":
Démarrez Internet Explorer.

Remarque Si vous exécutez Windows 8, démarrez Internet Explorer pour le Bureau. La modification de vos paramètres affectera à la fois Internet Explorer et Internet Explorer pour le Bureau.
merci
morganto

Re: mozilla problème de desinstallation

par morganto »

bonjour,
en complément de ma réponse cidessus:
la page d'accueil s'est remise a fonctionner suite a (je pense) cette manip:
ces derniers jours j'ai fait plusieurs scans avec ADW cleaner; à chaque fois les rapports sont vierges, sauf cette ligne qui revient toujours à chaque scan, même après le nettoyage:
[ Fichier : C:\Users\Pavilion g7-2310sf\AppData\Roaming\Mozilla\Firefox\Profiles\gfo94eo9.default-1381876918502\prefs.js ]
hier donc, je refait un scan, retrouve unique ligne, je nettoie, le pc redemarre et la page d'accueil google est restaurée.(jusqu'à quand?).Je ne sais pas si cela a un lien mais je te le signale.
D'autre part dans "options internet", "genéral", il est coché, "demarrer avec les onglets de la dernière session", estce pour cela que quand j'ouvre google il s'ouvre sur le dernière page visitée? si oui, dois-je cocher "demarrer avec la page d'accueil" ?
si joint également un rapport de scan kaspersky security scan . a ta prochaine réponse j'entame le processus OTL avec crainte car au vu des soucis, désactiver la protection ordinateur me fait un peu peur, mais quand il faut il faut.
Rapport détaillé
Problèmes détectés Date d'analyse :

Date de mise à jour des bases antivirus :


Version du produit : 27/11/2013 07:19

28/05/2013 04:35


12.0.1.340
Protection de l'ordinateur (0)
Les informations sur la présence sur l'ordinateur de l'application installée et du pare-feu.
Kaspersky recommande Programmes malveillants (0)
Les informations sur les logiciels malveillants détectés sur l'ordinateur.
Kaspersky recommande Vulnérabilités (1)
Les informations sur les applications et les composants du système d'exploitation dans lesquels les vulnérabilités ont été détectées.
1. C:\Program c :programFiles\Tracker Software\PDF Viewer\PDFXCview.exe
Autres problèmes (16)
Les informations sur les vulnérabilités liées avec les paramètres des applications installées et du système d'exploitation.
1. "Microsoft Internet Explorer : l'utilisation d'éléments ActiveX qui ne sont pas considérés comme inoffensifs est autorisée"
2. "Microsoft Internet Explorer : le chargement d'éléments ActiveX signés sans demande de confirmation est autorisé"
3. "Microsoft Internet Explorer : le chargement d'éléments ActiveX non signés est autorisé"
4. "Microsoft Internet Explorer : les demandes automatiques d'éléments d'administration ActiveX sont autorisées"
5. "Microsoft Internet Explorer : l'exécution des applications et des fichiers dans la fenêtre IFRAME est autorisée"
6. "Le délai d'attente de la fin des services se trouve hors des valeurs admises"
7. "Le lancement automatique depuis les disques durs est activé"
8. "Le lancement automatique depuis les disques réseau est activé"
9. "Le lancement automatique depuis le CD/DVD est activé"
10. "Le lancement automatique depuis les lecteurs amovibles est activé"
11. "Microsoft Internet Explorer : purger l'historique des adresses URL saisies"
12. "Microsoft Internet Explorer : désactiver la mise en mémoire tampon des données reçues via le canal protégé"
13. "Microsoft Internet Explorer : désactiver l'envoi de rapports sur les erreurs"
14. "Microsoft Internet Explorer : purger la liste des exclusions du blocage de fenêtres pop-up"
15. "Microsoft Internet Explorer : activer la purge automatique du cache au moment de quitter le navigateur"
16. "Microsoft Internet Explorer : purger la page d'accueil"

(j'ai déjà desinstallé PDF viewer, même si Secunia m'indiquait une simple mise à jour)



merci pour tout, d'un gros néophyte en informatique.
SkyTech

Re: mozilla problème de desinstallation

par SkyTech »

Bonjour,

Sans rapport OTL, ça va être dur de te dire d'où vient le problème et surtout comment le résoudre. PDT_033

Si il ne fonctionne pas, test ZHPDiag :
  • Télécharge ZHPDiag (de Nicolas Coolman) sur ton bureau.
  • Installe le logiciel.
  • Lance ZHPDiag, exécuter en tant qu'administrateur sous Windows : 7/8 et Vista
  • Clique sur Configurer
  • Clique sur l'icône représentant une loupe avec un + (« Lancer le diagnostic »)

    Note : Ne pas fermer le programme même si il est indiqué qu'il ne répond plus.

    Image
  • Une fois le scan terminé rends toi sur le bureau, le fichier ZHPDiag.txt à été créé.
  • Héberge le rapport ZHPDiag.txt sur Pijoint, puis copie/colle le lien fourni dans ta prochaine réponse sur le forum
morganto

Re: mozilla problème de desinstallation

par morganto »

bonsoir
ci joint lien pour pjjoint sur lequel j'ai posté rapport OTL

http://pjjoint.malekal.com/files.php?id ... 15c15m11f8

MERCI
SkyTech

Re: mozilla problème de desinstallation

par SkyTech »

Re,
morganto a écrit :D'autre part dans "options internet", "genéral", il est coché, "demarrer avec les onglets de la dernière session", estce pour cela que quand j'ouvre google il s'ouvre sur le dernière page visitée? si oui, dois-je cocher "demarrer avec la page d'accueil" ?
Oui & oui

Tu peux désinstaller Kaspersky Security Scan, inutile dans ta situation.

Rien d'inquiétant dans le rapport OTL, tu peux supprimer quelques restes et vider les fichiers temporaires :

Relance OTL.
o sous Personnalisation, copie_colle le contenu du cadre ci dessous et clic Correction, un rapport apparraitra suite à l’operation que tu conserveras afin d’en coller le resultat:
:OTL
FF - prefs.js..browser.search.selectedEngine: "StartWeb"
File not found (No name found) -- C:\USERS\PAVILION G7-2310SF\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\GFO94EO9.DEFAULT-1381876918502\EXTENSIONS\{B9DB16A4-6EDC-47EC-A1F4-B86292ED211D}
File not found (No name found) -- C:\USERS\PAVILION G7-2310SF\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\GFO94EO9.DEFAULT-1381876918502\EXTENSIONS\[email protected]
O4 - HKCU..\Run: [Power2GoExpress8] NA File not found
O4 - HKCU..\RunOnce: [Uninstall C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727" File not found
O4 - HKCU..\RunOnce: [Uninstall C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727\amd64] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727\amd64" File not found
O4 - Startup: C:\Users\Pavilion g7-2310sf\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Sidebar.lnk = File not found
[2013/11/12 13:26:52 | 000,000,000 | ---D | C] -- C:\AdwCleaner
[198 C:\Users\PAVILI~1\AppData\Local\Temp\*.tmp files -> C:\Users\PAVILI~1\AppData\Local\Temp\*.tmp -> ]
:commands
[emptytemp]
[emptyflash]
* redemarre le pc sous windows et poste le rapport ici
morganto

Re: mozilla problème de desinstallation

par morganto »

bonjour
finalement j'ai trouvé le rapport dand c:

All processes killed
========== OTL ==========
Prefs.js: "StartWeb" removed from browser.search.selectedEngine
Registry value HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\\Power2GoExpress8 deleted successfully.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce\\Uninstall C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727 deleted successfully.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce\\Uninstall C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727\amd64 deleted successfully.
C:\Users\Pavilion g7-2310sf\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Sidebar.lnk moved successfully.
C:\AdwCleaner\Quarantine\C\Windows\Tasks folder moved successfully.
C:\AdwCleaner\Quarantine\C\Windows\System32\Tasks folder moved successfully.
C:\AdwCleaner\Quarantine\C\Windows\System32 folder moved successfully.
C:\AdwCleaner\Quarantine\C\Windows folder moved successfully.
C:\AdwCleaner\Quarantine\C\Users\Pavilion g7-2310sf\AppData\Roaming\Mozilla\Firefox\Profiles\gfo94eo9.default-1381876918502\searchplugins folder moved successfully.
C:\AdwCleaner\Quarantine\C\Users\Pavilion g7-2310sf\AppData\Roaming\Mozilla\Firefox\Profiles\gfo94eo9.default-1381876918502\Extensions\[email protected]\content\imgs\flgs folder moved successfully.
C:\AdwCleaner\Quarantine\C\Users\Pavilion g7-2310sf\AppData\Roaming\Mozilla\Firefox\Profiles\gfo94eo9.default-1381876918502\Extensions\[email protected]\content\imgs folder moved successfully.
C:\AdwCleaner\Quarantine\C\Users\Pavilion g7-2310sf\AppData\Roaming\Mozilla\Firefox\Profiles\gfo94eo9.default-1381876918502\Extensions\[email protected]\content folder moved successfully.
C:\AdwCleaner\Quarantine\C\Users\Pavilion g7-2310sf\AppData\Roaming\Mozilla\Firefox\Profiles\gfo94eo9.default-1381876918502\Extensions\[email protected]\components folder moved successfully.
C:\AdwCleaner\Quarantine\C\Users\Pavilion g7-2310sf\AppData\Roaming\Mozilla\Firefox\Profiles\gfo94eo9.default-1381876918502\Extensions\[email protected] folder moved successfully.
C:\AdwCleaner\Quarantine\C\Users\Pavilion g7-2310sf\AppData\Roaming\Mozilla\Firefox\Profiles\gfo94eo9.default-1381876918502\Extensions folder moved successfully.
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========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Pavilion g7-2310sf
->Temp folder emptied: 639029871 bytes
->Temporary Internet Files folder emptied: 518561251 bytes
->Java cache emptied: 58836 bytes
->FireFox cache emptied: 3900 bytes
->Flash cache emptied: 26756 bytes

User: Public

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 9562376 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 1 113,00 mb


[EMPTYFLASH]

User: All Users

User: Default

User: Default User

User: Pavilion g7-2310sf
->Flash cache emptied: 492 bytes

User: Public

Total Flash Files Cleaned = 0,00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 12012013_084836

Files\Folders moved on Reboot...
File\Folder C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\SO9CARUL\if[1].htm not found!
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\SO9CARUL\mozilla-probleme-desinstallation-t45658[1].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\SO9CARUL\tdj9E4ZS3kA_jwupFDm6BQ[1].eot moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\SILHRC65\ads[4].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\RO5RL2HS\ads[6].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\RO5RL2HS\postmessageRelay[1].htm moved successfully.
File\Folder C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\RO5RL2HS\tt[2].htm not found!
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NYN34NC1\fastbutton[4].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KDESBHTD\1u3JdwK5gXssX_mKAkS1jQ[1].eot moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KDESBHTD\3qPfgRJhy_o6IWGjH-pPcw[1].eot moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KDESBHTD\ads[2].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KDESBHTD\zrt_lookup[1].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\GAXVBEWL\impi[1].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\GAXVBEWL\iu3[1].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\67Y9OYIR\iu3[2].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\46YR72O8\impi[1].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\46YR72O8\iu3[1].htm moved successfully.
File\Folder C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\418RCV1O\afr[2].htm not found!
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\418RCV1O\B7951165[1].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\081F2JOZ\impi[3].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\081F2JOZ\TXT[2].htm moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\7A7E08C8-3FF5-45F2-873D-A84D669DC82F.dat moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.
C:\Users\Pavilion g7-2310sf\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
C:\Windows\temp\UploadUI.log moved successfully.
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

ci-joint rapport adw cleaner après correction
toujours ce fichier mozilla qui qui reviens à chaque analyse

# AdwCleaner v3.013 - Rapport créé le 01/12/2013 à 09:35:55
# Mis à jour le 24/11/2013 par Xplode
# Système d'exploitation : Windows 8 (64 bits)
# Nom d'utilisateur : Pavilion g7-2310sf - HP
# Exécuté depuis : C:\Users\Pavilion g7-2310sf\Documents\adwcleaner.exe
# Option : Nettoyer

***** [ Services ] *****


***** [ Fichiers / Dossiers ] *****


***** [ Raccourcis ] *****


***** [ Registre ] *****


***** [ Navigateurs ] *****

-\\ Internet Explorer v10.0.9200.16537


-\\ Mozilla Firefox v24.0 (fr)

[ Fichier : C:\Users\Pavilion g7-2310sf\AppData\Roaming\Mozilla\Firefox\Profiles\gfo94eo9.default-1381876918502\prefs.js ]


*************************

AdwCleaner[R4].txt - [828 octets] - [01/12/2013 09:35:08]
AdwCleaner[S4].txt - [750 octets] - [01/12/2013 09:35:55]

########## EOF - C:\AdwCleaner\AdwCleaner[S4].txt - [809 octets] ##########
SkyTech

Re: mozilla problème de desinstallation

par SkyTech »

Bonjour,

Relance OTL et clic sur Purge outil.
morganto a écrit :toujours ce fichier mozilla qui qui reviens à chaque analyse
C'est normal c'est le fichier de préférences analysé, aucune entrée n'est signalée comme indésirable.

Si tu as encore des soucis, tu peux les énumérer dans ton prochain messages.
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