Blue Screen reboot...[résolu]

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Modérateur : Mods Windows

Vacko

Blue Screen reboot...[résolu]

par Vacko »

Bonjour

Alors voilà j'ai un problème avec mon ordi, d'abord j'avais des freeze et je devais éteindre mon ordi :( et là j'ai eu un blue screen. Je sais vraiment pas quoi faire j'ai pas envie de perdre mon ordi j'ai pas les moyens :(, je suis pas hyper calé en informatique mais voici le message d'erreur si ça peut vous aider :
Signature du problème
Nom d’événement du problème : BlueScreen
Version du système: 6.1.7601.2.1.0.768.3
Identificateur de paramètres régionaux: 1036

Informations complémentaires sur le problème
BCCode: 4a
BCP1: 000000007741138A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88002FD2B60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
ID du récipient : X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
Informations du serveur : 9dde4901-1576-4ec1-8adb-37911d53434c

J'ai un ordi portable, un asus G53SX , ntel® Core™ i7 2630QM Processor
http://www.asus.com/Notebooks_Ultrabook ... /#overview le voilà

Je vous demande de m'aider :( , je comprend pas où est le problème..
PS : mes freeze et le blue screen ont eu lieu après une partie de league of legends souvent et j'ai remarqué que l'ordi était très chaud, j'ai commander une plaque refroidissante pour demain...

Cordialement Vacko
Dernière modification par Vacko le 16 juil. 2013 03:06, modifié 1 fois.
SkyTech

Re: Blue Screen reboot...

par SkyTech »

Bonjour,

As-tu déjà dépoussiéré l'intérieur du PC (avec une bombe à air ou un compresseur) ?


Exécute WhoCrashed en tant qu'administrateur et poste le rapport.
Vacko

Re: Blue Screen reboot...

par Vacko »

Bonjour

Étant donné que je voulais pas m'y prendre comme un manche j'ai demandé il y a quelques temps à un informaticien près de chez moi si il pouvait faire un petit nettoyage et il m'a rendu ce service.
Voici le rapport de WhoCrashed :

System Information (local)
--------------------------------------------------------------------------------

computer name: MATHIEU-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8565960704 total
VM: 2147352576, free: 1878204416




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 10/07/2013 19:44:54 GMT your computer crashed
crash dump file: C:\Windows\Minidump\071013-39655-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x4A (0x7741138A, 0x2, 0x0, 0xFFFFF88002FD2B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 10/07/2013 19:44:54 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x4A (0x7741138A, 0x2, 0x0, 0xFFFFF88002FD2B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 09/07/2013 15:26:53 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070913-45552-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x13BE30)
Bugcheck code: 0x116 (0xFFFFFA800BE194E0, 0xFFFFF88005BCAE30, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 320.49
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 320.49
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 320.49 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Sun 07/07/2013 00:49:52 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070713-31543-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x13BE30)
Bugcheck code: 0x116 (0xFFFFFA800F421340, 0xFFFFF88005BA5E30, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 320.49
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 320.49
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 320.49 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Sun 30/06/2013 23:51:42 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070113-29640-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x13B010)
Bugcheck code: 0x116 (0xFFFFFA800EE05010, 0xFFFFF88005B7E010, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 320.49
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 320.49
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 320.49 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Tue 25/06/2013 18:18:22 GMT your computer crashed
crash dump file: C:\Windows\Minidump\062513-31730-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x13B010)
Bugcheck code: 0x116 (0xFFFFFA800ED4E190, 0xFFFFF88005B72010, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 320.49
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 320.49
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 320.49 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 320.49 , NVIDIA Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Donc à ce que j'ai compris il y aurait un problème de pilote :s ?

Merci beaucoup de votre aide précieuse
Cordialement
SkyTech

Re: Blue Screen reboot...

par SkyTech »

Bonsoir,

Mets à jour tes pilotes NVIDIA : http://forum.malekal.com/tenir-ses-pilo ... ml#p137959
Vacko

Re: Blue Screen reboot...

par Vacko »

Dois je tous les faire ?
Car il y en a beaucoup de qui me sont proposé
SkyTech

Re: Blue Screen reboot...

par SkyTech »

Tu prends la plus récente pour chaque matériel différent.
Vacko

Re: Blue Screen reboot...

par Vacko »

Voilà tout les drivers sont à jours mais je ne peux pas dire encore si le problème est résolu :s

Je vous remercie énormément de votre aide dans tout les cas !

Cordialement
SkyTech

Re: Blue Screen reboot...

par SkyTech »

Test quelques jours :)
Malekal_morte
Messages : 110317
Inscription : 10 sept. 2005 13:57

Re: Blue Screen reboot...

par Malekal_morte »

Première règle élémentaire de sécurité : on réfléchit puis on clic et pas l'inverse - Les fichiers/programmes c'est comme les bonbons, quand ça vient d'un inconnu, on n'accepte pas !
Comment protéger son PC des virus
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