[resolu]ecran bleu sur windows 7

Tous les problèmes de Windows : message d'erreur, BSOD et écran bleu, erreur Windows Update ou d'installation, etc

Modérateur : Mods Windows

loulou56

[resolu]ecran bleu sur windows 7

par loulou56 »

EDIT: ça venait de ma webcam j ai desinstalle et reinstalle et c est nikel merci


bonjour a tous ,

voila depuis quelque temps j ai mon ordinateur portable qui se fige sur cet écran bleu avec ceci de marque (voir photo )
merci a vous pour votre aide PDT_002

c est un asus k72jr
windows seven 64 bits


Image
Dernière modification par loulou56 le 06 juil. 2012 18:49, modifié 2 fois.
SkyTech

Re: ecran bleu sur windows 7

par SkyTech »

Salut,

Exécute WhoCrashed en tant qu'administrateur et poste le rapport.
loulou56

Re: ecran bleu sur windows 7

par loulou56 »

et bien quand je clique sur analyse il me met ceci


Crash dump directory: C:\Windows\minidump

Crash dumps are enabled on your computer.
No valid crash dumps have been found on your computer

CONCLUSION.

Crash dumps are enabled but no valid crash dumps have been found. It may be that there are problems which prevent crash dumps from being written out. Check out the following article for possible causes: If crash dumps are not written out.

In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

Check out the following articles for more information: Troubleshooting sudden resets and shut downs.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
SkyTech

Re: ecran bleu sur windows 7

par SkyTech »

Tu l'as exécuté en faisant un clic droit dessus, Exécuter en tant qu'administrateur ?
loulou56

Re: ecran bleu sur windows 7

par loulou56 »

oui bien sur et je viens d avoir un autre crash
Image


edit1: je viens de mettre a jour ma carte graphique
edit2 :rapport

--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\minidump

Crash dumps are enabled on your computer.


On Fri 22/06/2012 08:38:32 GMT your computer crashed
crash dump file: C:\Windows\minidump\062212-72680-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5D000)
Bugcheck code: 0x116 (0xFFFFFA800644A4E0, 0xFFFFF88007812768, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR




On Fri 22/06/2012 08:38:32 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214)
Bugcheck code: 0x116 (0xFFFFFA800644A4E0, 0xFFFFF88007812768, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR

--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

dxgkrnl.sys (DirectX Graphics Kernel, Microsoft Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
SkyTech

Re: ecran bleu sur windows 7

par SkyTech »

Après la mise à jour de la cg ça continu ?
loulou56

Re: ecran bleu sur windows 7

par loulou56 »

je vais voir ,tu penses que c est a cause de ça ?

merci pour ton aide je te tiens au jus si ça se reproduis PDT_002
SkyTech

Re: ecran bleu sur windows 7

par SkyTech »

Ca peut :)
loulou56

Re: ecran bleu sur windows 7

par loulou56 »

re ,

bon et bien cela viens de me le refaire en mettant a jour msn apres l installation ecran bleu PDT_014
SkyTech

Re: ecran bleu sur windows 7

par SkyTech »

Salut,

Exécute WhoCrashed en tant qu'administrateur et poste le rapport.
loulou56

Re: ecran bleu sur windows 7

par loulou56 »

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\minidump

Crash dumps are enabled on your computer.


On Wed 04/07/2012 07:28:58 GMT your computer crashed
crash dump file: C:\Windows\minidump\070412-34460-01.dmp
This was probably caused by the following module: guci_avs.sys (GUCI_AVS+0x298B4)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF880030598B4, 0xFFFFF8800B102790, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\guci_avs.sys
product: Generic USB Controller Interface (AVS)
company: PixArt Imaging Incorporation
description: Generic USB Controller Interface (AVS)
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: guci_avs.sys (Generic USB Controller Interface (AVS), PixArt Imaging Incorporation).
Google query: guci_avs.sys PixArt Imaging Incorporation SYSTEM_SERVICE_EXCEPTION




On Wed 04/07/2012 07:28:58 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: guci_avs.sys (GUCI_AVS+0x298B4)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF880030598B4, 0xFFFFF8800B102790, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\guci_avs.sys
product: Generic USB Controller Interface (AVS)
company: PixArt Imaging Incorporation
description: Generic USB Controller Interface (AVS)
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: guci_avs.sys (Generic USB Controller Interface (AVS), PixArt Imaging Incorporation).
Google query: guci_avs.sys PixArt Imaging Incorporation SYSTEM_SERVICE_EXCEPTION




On Fri 22/06/2012 08:38:32 GMT your computer crashed
crash dump file: C:\Windows\minidump\062212-72680-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x8768)
Bugcheck code: 0x116 (0xFFFFFA800644A4E0, 0xFFFFF88007812768, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

3 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

guci_avs.sys (Generic USB Controller Interface (AVS), PixArt Imaging Incorporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
SkyTech

Re: ecran bleu sur windows 7

par SkyTech »

Salut,

Mets à jour tes pilotes (en particulier USB) : http://forum.malekal.com/tenir-ses-pilo ... ml#p137959
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